Priority Support (3 months)
Priority WhatsApp/email support with 4hr response SLA.
3-month plan
Book Free AssessmentWhat is this?
Fast support when
you need it most.
When your AI setup encounters an issue, waiting days for a response isn't an option. Priority Support gives you a direct line to MacAI's team via WhatsApp or email, with a guaranteed 4-hour response SLA during business hours.
Whether it's a model that stopped working, a configuration issue, or a performance problem, we triage, diagnose, and resolve remotely.
Every fix is documented in your knowledge base so the same issue never blocks you twice.
With Priority Support, you get peace of mind knowing that expert help is always just a message away.
How it works
From issue to resolution.
WhatsApp/email] --> B[Ticket created] B --> C[Triage
1hr max] C --> D[Remote diagnosis] D --> E[Fix deployed] E --> F[Confirmation] F --> G[Knowledge base
updated]
What you get
Everything included.
- 3 months of priority support coverage
- WhatsApp and email support channels
- 4-hour response SLA (business hours)
- Remote diagnosis and troubleshooting
- Configuration fixes and adjustments
- Issue documentation and knowledge base
- Monthly check-in call
- Unlimited support tickets
Who is this for?
Peace of mind for
mission-critical AI.
Business-critical AI deployments
When AI downtime means lost revenue. Get fast, expert resolution to keep your operations running.
Teams without technical staff
No in-house IT? No problem. We act as your dedicated AI support team for any issue, any time.
New AI adopters wanting a safety net
Just getting started with local AI? Priority Support ensures you always have expert guidance as you learn.
Companies with compliance requirements
Documented fixes, audit trails, and SLA guarantees help satisfy compliance and governance needs.